After your release is approved on SunoDistro, you may notice that it is not visible on one or more stores. This situation can be confusing, especially for new artists. A missing release does not always mean there is an error. In most cases, it is related to store processing time or platform-specific availability.

This guide explains why a release may be missing, what checks you should do first, and when to raise a support ticket through your dashboard.

First: Check the Release Status

Before assuming there is an issue, confirm that:

• The release status is Approved

• The store where the release is missing was selected during upload

• Enough time has passed since approval

Approval only means the release is cleared for delivery. It does not guarantee instant availability on all stores.

Common Reasons a Release Is Missing

Store Processing Delays

Each store processes content on its own schedule. Some platforms update faster, while others take more time. It is normal for a release to appear on one store before another.

Country or Regional Availability

Not all stores operate in every country. If a platform does not support a specific region, the release may not appear there. In some cases, availability is rolled out country by country.

Search & Indexing Delay

Even when a release is live, it may not appear immediately in search results. Searching by exact artist name or checking the artist profile usually helps.

Recent Approval

If your release was approved recently, stores may still be processing it. Waiting a short period is often enough for the release to appear.

What You Should Do Before Contacting Support

Before raising a ticket:

• Wait a reasonable amount of time after approval

• Check the release on multiple platforms

• Confirm correct artist name spelling

• Verify that the store was selected during upload

These checks help avoid unnecessary tickets and delays.

When to Raise a Support Ticket

You should raise a support ticket from your SunoDistro dashboard if:

• The release is missing on a store for an extended period

• Other stores are live but one specific store is not updating

• There is a clear mismatch between selected stores and availability

Raising a ticket ensures the issue is reviewed by the support team.

How to Raise a Support Ticket from the Dashboard

When submitting a ticket, include:

• Release name

• Track title

• Store name where the release is missing

• Country where you are checking availability

Providing accurate details helps support investigate faster.

What Happens After You Submit a Ticket

Once the ticket is raised:

1. The support team reviews the release details

2. Store delivery status is checked

3. The issue is escalated if needed

Store updates are not instant, even after investigation. Some cases require additional processing time.

Important Things to Understand

• Do not re-upload the same release unless instructed

• Do not repeatedly edit the release while waiting

• Missing availability does not affect past approvals

Patience and correct reporting help resolve issues efficiently.

Best Practices to Avoid Missing Releases

• Choose a future release date

• Select all relevant stores during upload

• Use accurate metadata and artist names

• Avoid last-minute changes

These steps reduce the chance of store-specific delays.

Conclusion

If your release is missing on a store, it is usually due to processing time, regional availability, or platform indexing. Always perform basic checks first. If the issue continues, raising a support ticket from your SunoDistro dashboard is the correct and recommended solution.

Following the proper process helps ensure your music becomes available smoothly across all supported platforms.