How to Contact Support – SunoDistro
SunoDistro offers direct support to help artists and labels resolve platform-related issues such as account access, release delivery, Content ID, payments, or reporting questions. This page explains how to contact support, how to submit a ticket, and what response time to expect.
Submit a Support Ticket
The fastest and most organized way to get assistance is by submitting a support ticket through your SunoDistro dashboard.
To submit a ticket:
Log in to your SunoDistro dashboard
Navigate to the Support
Click Submit Support Ticket
Choose the correct issue category
Describe your issue clearly and attach files if necessary
Submit and wait for confirmation
Each ticket receives a unique case reference so you can track progress directly from your dashboard.
Support tickets are recommended for:
Content ID requests (whitelist, disputes, etc.)
Release delivery issues
Payment & payout queries
Earnings or reporting concerns
Account access & verification
Policy & compliance inquiries
Support Response Time
SunoDistro provides timely responses to all verified support requests.
Average Response Time: 2 hours
Availability: 24×7
Priority Tickets: Handled on fastest possible basis
Response time may depend on:
Issue category
Verification requirements
External platform dependencies (stores, payout gateways, etc.)
However, SunoDistro aims to resolve most queries without unnecessary delays.
Email Support
Artists may also contact support directly via email if they are unable to access their dashboard or need general assistance.
Official Support Email:
support@sunodistro.com
Email support is available 24×7 and can handle:
General questions
Account access issues
Pre-signup queries
Verification or documentation help
For Content ID, earnings, and payout-related matters, dashboard tickets remain preferred for faster and structured resolution.
Recommended Support Method
For the best results:
Use dashboard tickets for operational issues
Use email support for general or external queries
This ensures faster routing, proper categorization, and accurate handling of your request.
Important Notes
Duplicate tickets for the same issue are not recommended
Clear information ensures faster handling
Support may request verification details when required
Technical or financial queries may require additional review time
Summary
Support available 24×7
Ticket response time: approx. 2 hours
Dashboard tickets recommended for active artists
Email support available for general queries